Information for Guests with Disabilities

All festival patrons with mobility disabilities are welcome and will be accommodated at Hangtown Music Festival.

VENUE

The festival is held on the The El Dorado County Fairgrounds, which is an ADA compliant facility. Paved roads and pathways go throughout the property with hardened dirt paths in the campgrounds.

Upon arrival to the festival, present your handicapped placard, and inform the parking attendants of your accessibility request and they will direct you to the accessibility parking and camping areas, centrally located near the medical tent, bathhouses, food, and most importantly, the music!

Please note: You still need to purchase regular festival and parking passes. Please visit the Ticket Page to purchase your tickets today.

PRE-FESTIVAL QUESTIONS:

Please email info@hangtownfestival.com with any questions and include “Accessibility Accommodations” in the subject line.

QUESTIONS DURING THE FESTIVAL:

During the festival, please direct your questions regarding accessibility accommodation to the box office.

OTHER ACCESSIBILITY ACCOMMODATIONS:

For all other non-mobility accommodations questions, please email info@hangtownfestival.com with your accommodation request

POLICY AND PROCEDURE FOR SERVICE ANIMALS

Recently, Hangtown has been inundated with non-service animal pets, who have accompanied their owners in violation of California and federal law. Moreover, these animals have compromised the health and safety of festival patrons and legitimate service animals. We have therefore developed a new service animal policy and procedure. The policy and procedure will be strictly enforced and implemented in the interest of ensuring that bona fide service animals are permitted and all other animals are prohibited from Hangtown. By law, if an animal’s purpose or task is to provide protection, emotional support, well-being, comfort, or companionship, it is NOT considered a service animal and may NOT come to Hangtown.

SERVICE ANIMAL POLICY:

Qualified and bona fide service animals are welcome at Hangtown. Pets and non-service animals are NOT permitted. It is a crime to misrepresent a pet as a service animal. Those who bring their non-service animals to the festival will be ejected from the festival site without refund.

All service animals must be trained, housebroken, leashed and under the direct control of their handler at all times. If any handler does not adhere to these conditions, the handler will be asked to remove the animal from the site. The handler then may return without the animal.

Hangtown reserves the right to refuse admittance to or eject any individual whose conduct poses a direct threat to the health or safety of other individuals or service animals.

SERVICE ANIMAL PROCEDURE:

Any Hangtown patron arriving at the festival with a service animal will need to have their service animal credentialed at the box office. This process should not be feared, as it will be conducted with respect and understanding. After the service animal has been credentialed by festival staff, important information will be provided to the disabled individual. Once your service animal has been credentialed, staff are not likely to question you again unless the animal causes a problem. Any patron bringing a non-service animal will be not permitted onto any of the festival grounds, including camping areas.